Frequently Asked Questions

Booking & Payment

Where can I book my trip?

Directly on our website. If you need any assistance, please don’t hesitate to contact us and we’ll be happy to help.

How long can I hold a berth before paying?

We offer a complimentary 72-hour hold on your reservation, no questions asked. This gives you time to confirm details before making a payment. If you need a longer hold, please contact us.

How do I secure my booking?

Make an initial payment of 25% within 72 hours of booking to confirm your reservation. The remaining balance (75%) is due 60 days before departure.

Which booking option should I choose: Value Pricing or Fully Refundable?

Both options follow the same payment schedule above. The difference is how flexible each one is if your plans change.

Option 1: Value Pricing (Non Refundable)
Lower price, less flexibility.

· Cancel 12+ months before departure: receive a refund (minus a $175 fee to cover FX and credit card charges), or transfer once to a new booking at no charge.

· Cancel within 12 months of departure: your booking becomes non-refundable and non-transferable.
Exception: if the trip/boat departs at 100% occupancy at non-discounted rates, you can choose to either transfer the full amount paid to a future reservation, or receive a refund minus a $175 administrative fee per berth.

Option 2: Fully Refundable
Slightly higher price, more peace of mind.

· Fully refundable (minus a $175 administrative fee per berth) up until 60 days before departure, no questions asked.

What payment methods do you accept?

We accept Visa, Mastercard, and American Express, with payments processed in either US dollars or your local currency. Please contact us if you’d like to pay by wire transfer or cheque.

· USD payments are processed through our U.S. bank account. Since we’re a Canadian company, some banks or credit card providers may charge a foreign transaction fee — it’s worth checking with your provider beforehand.

· Local currency payments can be made by credit card or bank transfer, which may help you save on exchange rate or bank fees.

· For travel agents/dealers: credit cards can only be used for the initial payment. All subsequent payments must be made by wire transfer or cheque.

What happens if I miss the payment deadline?

If we don’t receive your balance by the due date, we’ll do our best to reach you or send a reminder. We reserve the right to release your reservation without compensation or refund if payment is not received on time.